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Adroll Reviews

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4.5
8 Reviews
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About Adroll

AdRoll is an ecommerce marketing platform that gives growing D2C brands the power to connect with customers wherever they are. It uses a machine learning engine that analyzes established data on a large percentage of the world's online shoppers to predict behavior, ad engagement, and store performance.

AdRoll offers a Digital Advertising Platform that enables you to create and manage your advertising campaigns with display ads, video ads, native ads, mobile ads, social ads, including Facebook ads and Instagram ads, all in one place.

It allows you to run, measure, and optimize multi-channel, full-funnel ad campaigns. Powered by industry-leading AI and automation, AdRoll analyzes both real-time and historical data to drive traffic and sales.

AdRoll's features include Ad Campaign Creation, Audience Targeting, Ad Template Library, Boosting Brand Awareness, Converting Casual Shoppers, Nurturing Existing Customers, and Decluttering Your Data.

For more detailed information, it's recommended to visit the official AdRoll website.

Adroll Pros & Cons

Pros of AdRoll:

  • Easy Setup and Management: AdRoll is known for its user-friendly interface and easy setup process, making it accessible to users of all technical levels.
  • Effective Retargeting: The platform is praised for its effectiveness in email remarketing campaigns, helping businesses engage and convert prospective customers.
  • Outstanding Customer Service: AdRoll's customer service and tech support are highly regarded, providing prompt and helpful assistance to users.
  • Multi-Tasking Feature: The multi-tasking feature allows users to manage multiple social campaigns without slowing down their performance.
  • Advanced Targeting Options: AdRoll offers advanced targeting options, enabling users to create tailored ads that reach the right audience with precision.

Cons of AdRoll:

  • UI Issues: Some users find the interface outdated and slow, which can make it difficult to navigate and understand.
  • Reporting Limitations: The reporting features are criticized for not providing detailed or custom reporting on placements, which can limit the ability to analyze campaign performance.
  • Complex Platform: Setting up campaigns can be complicated, especially for those who are not tech-savvy, leading to frustration.
  • Approval Issues: The image upload process can be time-consuming, and there have been instances where images were rejected without clear explanations.
  • Charging Issues: Some users have experienced issues with being charged after canceling or pausing campaigns, leading to financial inconvenience.
  • Limited Impact: Some users have reported disappointing results, especially when compared to other advertising platforms like Facebook and Google.

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Adroll Customer Reviews (8)

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Harriet Dodd
Harriet Dodd
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Jul 28, 2024
Georgia Allen
Georgia Allen
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Jul 27, 2024
Kauê Santos
Kauê Santos
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Jul 27, 2024
Lærke Bertelsen
Lærke Bertelsen
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Marisa Shishani
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Tonya Chan
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Jul 22, 2024

Adroll Customer’s Q&A

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Adroll Features and Benefits

AdRoll is a marketing and advertising platform that offers several key features and benefits:

  • Ad Campaign Creation: AdRoll simplifies the process of launching cross-channel ads. The platform automatically plugs in the details in all the right spots for web and social channels.

  • Audience Targeting: AdRoll allows you to build lookalike audiences who are more likely to convert or create audience segments based on specific demographics, interests, geography, or location.

  • Ad Template Library: AdRoll offers a robust library of premade ad templates proven to convert.

  • Boosting Brand Awareness: AdRoll's Marketing Recipes help you launch, monitor, and optimize cross-channel campaigns to build your brand on the web, mobile, social, and email.

  • Converting Casual Shoppers: AdRoll helps deliver targeted, highly-personalized customer journeys, so site visitors are constantly engaged as they speed through the marketing funnel.

  • Nurturing Existing Customers: AdRoll transforms casual shoppers into loyal customers, increasing customer lifetime value.

  • Decluttering Your Data: AdRoll's Cross-Channel Performance Dashboard provides consolidated reporting, cross-channel attribution, performance insights, and benchmarking from one platform.

These features help businesses better connect with customers — in the right place, at the right time, and with the right messages. For more detailed information, it's recommended to visit the official AdRoll website.

Adroll Pricing

AdRoll offers several pricing options:

  • Ads: This is a pay-as-you-go plan for display and native ads. It includes display, native, video & CTV ads, retargeting & prospecting campaigns, audience segmentation & targeting, and campaign reporting.

  • Marketing & Ads+: Starting at $36/month, this package includes everything in the Ads plan plus marketing recipes that coordinate display ads, social ads & email, social ad campaigns management, unlimited email sends, and up to 50% back in AdRoll ad credits.

  • Advanced Package: This is a custom plan that offers the full AdRoll platform, hundreds or even thousands in free ad credits, guaranteed services, and early product access when you commit for a year.

  • Agency Package: This is a custom plan designed for agencies, firms, or consultants looking to strengthen client relationships. It includes all of the perks of the full platform features for every one of your clients, along with specialized support.

Please note that the default pricing model is Dynamic CPM, i.e., cost per thousand impressions. This encourages transparency and allows optimization for specific goals. For more detailed pricing, it's recommended to visit the official AdRoll website.

Payment Method

AdRoll accepts all major credit card providers: VISA, MasterCard, Discover, and American Express. It also accepts PayPal as a payment method.

To add a new payment method, follow these steps:

  1. Go to Settings in the left navigation menu.
  2. Click Payment Methods.
  3. Click Add.
  4. Enter your billing information by adding a new Credit Card or PayPal Account.
  5. Click Add again when you're finished.

AdRoll has two different billing styles: Automatic Postpaid (weekly) and Monthly Postpaid. Whenever you launch a new campaign or increase the budget of an existing campaign, the system will try to authorize your payment method to check if it is active and has sufficient funds to pay for the maximum weekly amount that you may be invoiced for. The authorization amount equals the weekly budget of all active campaigns plus the weekly budgets of any campaigns that have been paused within the last 90 days. If the authorization fails, you will receive a message that your campaign was not able to be launched or your budget was not able to be increased. If the authorization succeeds, then you will be able to launch your campaign or increase your campaign budget. An authorization is not an actual charge, but it may look like a charge in your online financial statements. Some banks and credit card companies will place a hold on funds after an authorization even though authorizations are not actual charges. If your financial institution places a hold on funds as part of an authorization, you should expect to see it released after a few days. If you want to reduce the amount your payment method is being authorized for, then you should end any campaigns you no longer want to run by setting the end date (so they no longer have a paused status). This way, they will no longer be included in the authorization amount when you are launching new campaigns or increasing budgets.

Remember, AdRoll is an ecommerce marketing platform built for ambitious and growing, direct-to-consumer (D2C) brands giving them the tools and data to grow their business through unified data, channels, and measurement. It helps create and manage ad campaigns, email marketing, and ecommerce integrations. Enjoy exploring the platform!

Adroll FAQs

FAQ

Adroll Alternatives

Here are some alternatives to AdRoll:

  1. Facebook for Business
  2. Criteo Commerce Growth
  3. StackAdapt
  4. Marin Software
  5. Google Marketing Platform
  6. HubSpot Marketing
  7. SharpSpring
  8. Qwaya
  9. BuzzSumo
  10. Zoho Social

These platforms offer similar services to AdRoll, including cross-channel advertising, social media advertising, mobile advertising, and display advertising. They are widely used for their secure, sophisticated software solutions with manage email deliverability, social functionality, and campaign optimization. Enjoy exploring these alternatives!

FAQ

How To Open A Adroll Account?

To open an account on AdRoll, follow these steps:

  1. Visit the AdRoll website.
  2. Click on the Sign Up button.
  3. Fill in the required details such as email, password, and company name.
  4. Click on the Create Account button to create your account.

After creating an account, it's important to set up the account properly. Here are the steps to do so:

  1. Review AdRoll's advertising policies.
  2. Learn how to navigate your AdRoll account.
  3. Choose how you gather consent.
  4. Connect your website to AdRoll.
  5. Confirm your connection.
  6. Get an overview of AdRoll products.
  7. Learn how to launch an Ad campaign.
  8. Learn how to create customized and personalized emails.
  9. Learn how to deliver personalized product recommendations to your visitors.
  10. Learn how to integrate your ad campaigns and audiences to AdRoll.

Once these steps are completed, the AdRoll account is set up and ready to use. Remember, AdRoll is an ecommerce marketing platform built for ambitious and growing, direct-to-consumer (D2C) brands giving them the tools and data to grow their business through unified data, channels, and measurement. It helps create and manage ad campaigns, email marketing, and ecommerce integrations. Enjoy exploring the platform!

FAQ

Adroll Return Policy?

AdRoll's return policy, also known as their refund policy, is quite clear. Customers are eligible for refunds up to 180 days after all campaign completions. Refunds are issued to the payment method originally charged, as long as there's a positive balance available to refund. Refunds provided through the original payment typically take 5-7 business days. If there's an excess positive balance in the account or if there's a billing dispute, customers are advised to reach out to the Customer Support team or to their Account Manager. In the case that the payment method originally charged is tied to a closed account, customers should reach out to the Customer Support team for other options. To prevent any further charges to the billing account, customers should either complete or pause all campaigns. If campaigns are still active, there's a chance they'll be billed for spend and services rendered. To cancel an account, customers should reach out to their Account Manager or Customer Support team. AdRoll also offers a 30-day free trial of their Growth plan. Their Starter Plan is completely free.

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